Effective Date: 20 February 2025

The following information governs your use of Xirconium’s platform, including our website, mobile applications, and any services provided through Xirconium. By accessing or using Xirconium, you agree to comply with our Terms of Service, which outline how our platform operates. These Terms of Service define your rights and responsibilities when purchasing, selling, or interacting with our digital properties. We encourage you to read them carefully to understand your obligations and the policies that apply to your use of our platform.

1. Acceptable Use

Xirconium is committed to providing a safe and reliable ticket marketplace. By using our platform, you agree to act responsibly and comply with all applicable laws. This includes refraining from selling counterfeit tickets, misrepresenting event details, or engaging in fraudulent or deceptive activities. Additionally, any attempt to disrupt the security, functionality, or accessibility of our platform is strictly prohibited. Unauthorized resale, system manipulation, or violations of event organizer policies may result in the suspension or termination of your account. Our priority is to create a fair and reliable marketplace, and we appreciate your cooperation in ensuring a safe experience for all users.

2. Payments and Fees

Every ticket purchased on Xirconium includes a non-refundable service fee. This fee helps cover operational costs and ensures the continued functionality of our platform and services. Payments are securely processed through trusted third-party providers, and you are responsible for ensuring that your billing information is accurate. If a transaction is declined or disputed due to incorrect payment details or unauthorized activity, we may cancel the transaction or suspend your account while we investigate. If you notice an unauthorized charge, please contact our support team as soon as possible so we can assist you. While we take all reasonable precautions to secure transactions, Xirconium is not responsible for any losses resulting from unauthorized payment activity beyond our control.

3. Refund Policy

Xirconium serves as a comprehensive marketplace facilitating the purchase and sale of event tickets. Our platform enables event organizers, venues, and artists to sell tickets directly to consumers while offering additional services such as event marketing, ticket authentication, and resale options. Each event listed on Xirconium is governed by the specific Event Policy established by the respective event organizer.

Refund requests, particularly those arising from event cancellations, rescheduling, or modifications, are assessed and determined solely by event organizers. If a refund is approved, Xirconium may act as an intermediary to facilitate the transaction, ensuring that the refund is processed to the original payment method when applicable.

While we assist in facilitating communication between a ticket holder and an event organizer, we do not, however, independently approve or deny refund requests. All refund requests submitted through Xirconium will be forwarded to the appropriate event organizer for review and resolution. The responsibility for refund determinations, including negotiations or settlement agreements, rests solely with the event organizer and the ticket holder.

4. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Any data you provide to Xirconium is collected, stored, and used in accordance with our Privacy Policy. We do not sell your information to third parties, and we only share data when necessary to complete transactions or comply with legal requirements. We may also use cookies and tracking technologies to enhance your experience on our platform. If you have concerns about how your data is used, you may review our Privacy Policy or contact our support team for further details.

5. Intellectual Property

Xirconium’s website, branding, logos, and content are protected by copyright, trademark, and intellectual property laws. Users may not copy, modify, distribute, or use our materials without prior permission. Additionally, unauthorized use of our name, logo, or any proprietary elements of our platform is not allowed. If you believe your intellectual property rights have been violated, please contact us with the relevant details so we can review the matter. We take intellectual property concerns seriously and will take appropriate action when necessary.

6. Limitation of Liability

While we strive to provide a smooth and reliable experience, we are not responsible for issues beyond our control. In most cases, we act as a marketplace facilitating ticket sales on behalf of third-party organizers, and we do not manage or oversee such events. Therefore, we are not liable for event cancellations, rescheduling, venue changes, or any losses incurred due to such modifications. Additionally, we are not responsible for fraudulent ticket listings by third-parties. If a dispute arises between event organizers and ticket holders, we will make every effort to mediate; however, we cannot guarantee specific outcomes.

In instances where Xirconium organizes its own events and launches ticket sales through our platform, we will provide the necessary event details, policies, and refund terms directly to customers. For these events, we will assume responsibility for ticket distribution and event-related inquiries as outlined in the respective Event Policy.

Our platform is provided “as is,” and we do not guarantee uninterrupted service or the accuracy of third-party listings. If you experience any issues, please reach out to our support team for assistance.

7. Changes

Xirconium may update these Terms of Service periodically to reflect changes in our policies, services, or legal requirements. When significant updates are made, we will take appropriate steps to inform users in a timely manner. The method of communication may vary depending on the nature of the update, but we will ensure that users have access to the revised terms. By continuing to use our platform after these updates take effect, you acknowledge and accept the modified terms.

We encourage users to review these Terms of Service regularly to stay informed about any modifications that may impact their use of Xirconium. If you have any questions regarding updates to these terms, we recommend reaching out to us for further clarification.

8. Contact Information

If you have any questions, concerns, or need assistance, our support team is happy to help. You can contact us via email at [email protected]. We are committed to providing excellent customer support and will do our best to address any issues as quickly as possible.

By using Xirconium, you acknowledge that you have read, understood, and agreed to these Terms of Service.