Effective Date: 24 February 2025

Thank you for choosing Xirconium as your preferred event ticket marketplace. We strive to provide a seamless and reliable ticketing experience for all users. The excitement of attending an event is unmatched, and we understand that sometimes plans change. This Refund Policy outlines the guidelines governing refund eligibility and procedures for ticket purchases made through our platform. While Xirconium facilitates ticket purchases and event access, the intricacies of refund decisions rest in the hands of the event organizers. As part of our service structure, a service fee is applied to all ticket sales and related transactions, ensuring the smooth operation of our platform. This fee is non-refundable, regardless of the circumstances surrounding the event or ticket purchase.

1. Refund Eligibility

Xirconium is the bridge between users and the vibrant world of events and event-related solutions. Each event comes with its own policies, set by the respective event organizers, who define how refunds are managed. Ticket holders should explore the event organizer’s Event Policy before purchasing tickets. Some events may accommodate refund requests, particularly in cases of cancellations, rescheduling, or substantial modifications, while others may adhere to a strict no-refund policy.

2. Refund Procedure

Life happens, and when it does, the best course of action is to contact the event organizer directly using the details provided in the event listing. If additional support is needed, our team is available to guide ticket holders in reaching the appropriate party. Refund approval, processing times, and conditions are determined based on the event organizer’s policies. If a refund is issued, it will be handled according to their specified procedures.

3. Processing Fees

To maintain the integrity and efficiency of our platform, Xirconium applies a service fee to all ticket sales. This fee contributes to secure transactions, platform maintenance, and customer support services. As part of this service, Xirconium receives a portion of each ticket sale in the form of the service fee. Since this operational charge is integral to the ticketing process, it remains non-refundable, regardless of any refund decisions made by event organizers. This means that if a refund is processed, the service fee will be retained by Xirconium.

4. Delayed or Missing Refunds

If an event organizer has approved a refund, ticket holders should monitor their payment method for the credited amount. Processing times depend on banks, card issuers, and mobile financial service providers. If the expected refund does not appear within the designated timeframe, checking with these financial institutions is recommended. Should further assistance be required, our customer support team is available to facilitate communication between ticket holders and event organizers.

5. Changes to This Refund Policy

The landscape of live events is ever-evolving, and so is our commitment to providing a dynamic marketplace. Xirconium reserves the right to modify this Refund Policy as needed, with updates taking immediate effect upon publication. Users are encouraged to revisit this policy periodically to stay informed of any changes.

6. Key Considerations

Every ticket purchase is a commitment to an experience, and as such, sales are generally final unless the event organizer specifies otherwise. Tickets, membership passes, and similar digital or physical ticket-based purchases typically do not qualify for refunds. In cases where an event is significantly impacted or canceled without an alternative date, refunds may be considered based on the event organizer’s policies. Ticket holders who purchase tickets during promotional campaigns or under special conditions should be aware that specific refund or exchange terms may apply.

By securing a ticket through Xirconium, you embark on an exciting journey into the world of live events while acknowledging the terms outlined in this Refund Policy. Should you require any guidance or wish to connect with an event organizer, our customer service team is happy to assist.

7. Contact Information

For any inquiries, concerns, or assistance related to this Refund Policy, you may contact our support team via email at [email protected]. Our team is dedicated to addressing your queries in a timely and professional manner.
 
By using Xirconium, you acknowledge and agree to the terms outlined in this Refund Policy.