Effective Date: 27 February 2025

Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

When you use Xirconium, we may collect personal information such as your name, email address, phone number, billing address, and payment details. We may also collect account-related information, including your username, security details, account credentials and profile preferences. Transaction data such as purchase history, ticket orders, and payment confirmations are stored to ensure seamless service. Technical data, including IP address, browser type, device information, and usage logs, are collected to enhance security and optimize user experience. Additionally, we gather details regarding engagement with promotions and event-related updates to ensure a customized user experience. Event organizers using our platform may be required to provide business details, event information, ticket pricing structures, and compliance-related documentation to facilitate their participation in the marketplace.

2. How We Use Your Information

The information collected is primarily used to process ticket purchases and payments efficiently while ensuring a smooth customer experience. It helps us provide customer support, respond to inquiries, and personalize user experience by recommending relevant events. Additionally, data collection enables us to improve website functionality and security. Marketing communication, including promotional offers, newsletters, and updates, is an integral part of our platform, allowing users to stay informed about the latest events and opportunities. Furthermore, we use collected data to comply with legal and regulatory requirements necessary for operating a secure and legitimate service. For event organizers, collected data is used to verify their identity, facilitate event promotions, enable ticket sales, and ensure compliance with platform policies and local regulations.

3. Data Sharing and Disclosure

To facilitate ticket transactions and ensure service delivery, we may share user information with event organizers for ticket processing and event management. Payment processors may receive transaction details to securely complete purchases. Service providers engaged in website hosting, analytics, and customer support may also access relevant data to improve system performance. If required by law or to protect our legal rights and the safety of our users, we may disclose data to legal authorities in compliance with legal obligations. Event organizers hosting events through our platform acknowledge that they may be required to share details of attendees, ticket sales data, and event analytics to comply with platform policies and legal requirements. Xirconium reserves the right to monitor event listings to ensure compliance with our platform policies and applicable laws.

4. Data Security

We take all necessary measures to protect your personal data from unauthorized access, loss, or disclosure. Despite our efforts, no online platform is entirely secure, and we advise users to take necessary precautions, such as using strong passwords and enabling two-factor authentication where available. Event organizers are responsible for ensuring the security of their accounts, including maintaining the confidentiality of their login credentials and adhering to security best practices when handling customer data.

5. Cookies and Tracking Technologies

To enhance user experience, analyze traffic, and personalize content, we use cookies and other tracking technologies to help us understand how our platform is used. Users can manage their browser settings to limit or disable these features as they see fit. Event organizers using Xirconium may also be subject to tracking technologies to analyze event performance, marketing effectiveness, and customer engagement.

6. User and Event Organizer Rights and Choices

Users can access, update, or modify their personal information at any time where available. For any changes or inquiries related to personal data, our support team is available to assist with updates and requests. Event organizers may also request updates or modifications to their event listings, ticketing details, or organizer profiles. Xirconium reserves the right to remove or suspend event listings that violate platform policies, local regulations, or security guidelines.

7. Third-Party Links

Xirconium may contain links to external third-party websites. We do not control these sites and are not responsible for their privacy practices. Users are encouraged to review the privacy policies of any linked sites before providing personal data. Event organizers promoting third-party partnerships or sponsors within their event listings must ensure compliance with Xirconium’s platform policies and applicable regulations.

8. Children's Privacy

Xirconium is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of any personal data being collected from minors, we will take necessary steps to remove such information. Event organizers are responsible for ensuring that their events comply with age restrictions and appropriate content guidelines.

9. Changes to This Privacy Policy

Xirconium may update this Privacy Policy periodically to reflect changes in legal requirements or service enhancements. All updates will be posted on our website, and the revised effective date will indicate when the changes take effect. Continued use of our platform after updates signifies acceptance of the revised policy. Users are expected to review these updates and ensure compliance with new requirements as necessary.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us via email at [email protected]. 

By using Xirconium, you acknowledge and agree to the terms outlined in this Privacy Policy.